Client Services Terms

These Client Services Terms are intended to form the general basis on which Luckyfox provides technology services to business clients. They should be read alongside any proposal, quotation, statement of work, or written agreement for a specific engagement.

1. Scope of services

Services may include support, maintenance, development, systems analysis, automation, hosting-related work, documentation, advice, and associated technical services. The exact scope of work will be set out in writing for each engagement.

2. Quotes, proposals, and changes

Any quotation or proposal is based on the information available at the time it is prepared. If the scope changes, if hidden issues are discovered, or if additional work is requested, timescales and fees may need to be revised.

3. Client responsibilities

The client is responsible for providing accurate information, timely decisions, appropriate access, and reasonable cooperation. Where relevant, the client should maintain suitable backups, licences, support contracts, and internal approvals.

4. Third-party systems and legacy environments

Many engagements involve existing third-party software, legacy systems, hosting environments, or undocumented setups. Luckyfox will use reasonable care and skill, but cannot guarantee the behaviour, compatibility, uptime, security, or ongoing availability of third-party products or services.

5. Backups and risk management

Unless expressly agreed otherwise in writing, the client remains responsible for maintaining appropriate backups and disaster recovery arrangements for their systems and data. Work on live systems may carry inherent risk, particularly where systems are old, unsupported, fragile, or poorly documented.

6. Timescales

Any timeline, milestone, or target date is an estimate unless explicitly agreed otherwise in writing. Delays caused by unavailable access, incomplete information, third-party dependencies, or scope changes may affect delivery.

7. Fees and payment

Fees, payment terms, and invoicing arrangements will be set out in the relevant proposal, quotation, or agreement. Unless otherwise stated, invoices are payable within the stated payment period and late payment may affect continued work or support.

8. Intellectual property

Pre-existing materials, tools, know-how, templates, and reusable components remain the property of the party who owned them before the engagement. Specific deliverables created and paid for by the client will be dealt with in accordance with the relevant proposal or agreement.

9. Confidentiality

Each party should keep confidential information confidential and only use it for the purpose of the engagement, except where disclosure is required by law or reasonably necessary for professional advisers, contractors, or service providers involved in delivering the services.

10. Limitation of liability

To the fullest extent permitted by law, Luckyfox will not be liable for indirect, consequential, special, or pure economic loss, including loss of profit, loss of revenue, loss of data, loss of goodwill, or loss arising from business interruption.

Subject to the paragraph below, Luckyfox's total aggregate liability arising out of or in connection with the services shall be limited to the amount of fees actually paid by the client for the specific services giving rise to the claim during the 12 months immediately preceding the event giving rise to liability, or if the engagement lasted less than 12 months, the total fees paid for that engagement.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

11. Suspension or termination

Either party may end an engagement in accordance with the agreed written terms. Luckyfox may suspend or terminate work where there is non-payment, lack of cooperation, unlawful use, or a serious breakdown in trust or project viability.

12. Priority of documents

If there is any conflict between these general Client Services Terms and a specific written proposal, quotation, statement of work, or signed agreement, the specific written agreement will take priority for that engagement.

13. Governing law

These terms are governed by the laws of England and Wales, and any dispute arising in connection with them shall be subject to the jurisdiction of the courts of England and Wales unless otherwise required by law.